Data Protection
At SERCAVER we are committed to protecting your personal data. We are committed to providing you with the best level of protection for your personal data in accordance with the new GDPR.
1 Protection of personal data
1.1 Data controller
Personal data is collected by Sercaver SRL STR. PRINCIPALA NR. 51/B CHIUZA- 427060.Sercaver has appointed a personal data protection controller to ensure compliance with the GDPR. He is responsible for monitoring compliance with European regulations, informing and advising SERCAVER subcontractors and its employees, cooperating with supervisory authorities and contacting them about general data protection regulations.
1.2 Use of personal data
We collect data about you to enable you to place an order on our website and to exchange, if necessary, with our customer service. This information is also kept to comply with legal and regulatory obligations.
1.3 Personalisation of our services
In order to provide you with the best possible user experience, we collect data and information about you. This enables us to improve and personalise the services we offer you.
1.4 Newsletter
To keep you up to date with our news, SERCAVER offers you a newsletter where you can receive personalised offers by email. If you do not wish to receive this information, you can indicate this when you create your account or at any time by unchecking the box in your personal space under “information”. The information entered in this personal space is exclusively for SERCAVER to provide you with the best possible personalisation of our services.
2 Data collection
2.1 Data
The data collected on the SERCAVER website is intended exclusively for SERCAVER
We collect data when:
– You browse our website
– Post a comment
– Use the contact form
– You create your personal account
– Place an order
– Contact customer service
2.2 Data collected
We collect and process the following data from you:
– Surname
– Name
– Address
– E-mail address
– Phone number
– IP address
– Password
– Order history
– Date of birth
3 Cookies
3.1 What is a cookie?
A cookie is a text file that can be stored in a dedicated space on your terminal’s hard drive. * when you visit an online service using your browser software. A cookie file allows its issuer to identify the terminal on which it is stored during the validity or registration period of the cookie.
* the terminal refers to the equipment (computer, tablet, smartphone, etc.) that you use to consult or see displayed a website, application, advertising content, etc.
3.2 Why do we use cookies?
We use, depending on your choice, cookies on our website to enable more efficient navigation for our users. Cookies allow us to:
– to provide you with personalised navigation based on your area of interest
– to establish statistics of visits to our sites
– store information relating to forms you may have completed
– to allow you to access the reserved and personal areas of our site, using identifiers or data that you have previously entrusted to us
3.3 What cookies do we use?
Analytical cookies
These are cookies that allow us to know the use and performance of our site, to establish statistics, volumes of visits and the use of various elements of our site (content visited, routes) allowing us to “improve the interest and ergonomics of the service (most frequently consulted pages or sections, most read articles, etc.). We use the Google Analytics solution.
Functional cookies
These are cookies necessary for the proper functioning of the site: session identifier (anonymous) and simulation data.
3.4 Third party cookies
The present cookies issued by third parties may allow them, during the validity period of these cookies, to count the number of displays of content broadcast through our spaces, to identify the content thus displayed, the number of users who clicked on each, allowing them to establish statistics.
The issuance and use of cookies by third parties are subject to the cookie policies of those third parties.
3.5 Managing cookies
You can choose to disable all or part of your cookies at any time. Your browser can also be configured to inform you about cookies placed on your terminal and to ask you to accept or reject them (on a case-by-case basis or in full). We remind you, however, that disabling all cookies will prevent you from using our site under normal conditions, except for basic functions.
If you are using the Explorer browser: click on the Tools button, then Internet Options. Under the general tab, Browsing History, click Settings. Then click Show files and select the cookies you want to disable. Then close the window containing this list of cookies and click OK twice to return to the Internet.
If you are using the Firefox browser: click the Firefox Menu icon, then the Tools button, then Options; in the window that appears, choose Privacy and click Remove specific cookies. Select the cookies you want to disable and then delete them.
If you’re using the Safari browser: click the Settings button, then Preferences. In the window that appears, choose Privacy / Security and click Show Cookies. Select the cookies you want to disable, then click Delete or Delete all.
If you’re using the Chrome browser: click the Google Chrome menu icon, then click Settings. At the bottom of the page, click Show advanced settings. In the Privacy section, click Content settings. To disable cookies: select Disable storing data from all sites, click Cookies and site data, then hover over the site that created the cookie and click X in the right corner, or click Delete all.
3.6 Cookies from our partners
Our partners are Facebook, Google. Sercaver uses Google Analytics to measure the site’s audience. Sercaver also uses Google Adwords features to deliver targeted advertising messages via text ads, sponsored links or banners on partner sites in the Google display network. They also allow Sercaver to conduct remarketing with Google, measure demographics and geographics, and report on interests. To find out how Google processes your data, you can visit:
https://policies.google.com/?hl=fr and https://policies.google.com/technologies?hl=fr
You can prevent the collection and transmission of your personal data relating to your use of our website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout? hl = en
We also use custom audience segments on FACEBOOK thanks to the Facebook pixel placed on our website. For more information about Facebook’s privacy policy:
https://www.facebook.com/privacy/explanation
4 External service providers
We use outside service providers to manage and update our website. These providers have been selected by us and comply with our data protection privacy policy.
5 Data storage
The data is kept for a period of three years after the end of the business relationship.
Data such as cookies are kept for 13 months.
6 Viewing and changing personal data
You can always consult the personal data we record by accessing your personal space, under “my personal data”. You can also modify or delete them from the “information” section. For other data not listed, you can contact customer service via the contact form or by e-mail at a.bradea@sercaver.ro